Reviews

Guidesly makes it easy for customers to leave detailed reviews of your trip. It is a great way to increase visibility and enhance customer interactions.  

After each fishing trip, your guests will be prompted to leave a review. These reviews are a great way to get some honest feedback and showcase how great of a guide you were to other future prospective guests. Reviews can be viewed in Guidesly Pro and at the bottom of your public guide profile, where guests can see them. Utilizing your reviews can help you improve as a guide and also seem more reputable to future guests inquiring about booking your services.

Pinning Reviews 

As a guide, you are likely to get plenty of great reviews. However, some reviews may showcase skills you are a little bit extra proud of. You can pick and choose which reviews to highlight and they will appear at the top of your public reviews list. To pin reviews, make sure you have ‘Ratings and Reviews’ available to edit. If you don't have this capability yet, request it and come back here when it is available. 

Here’s how to pin reviews:

• To view your reviews, click on ‘Reviews’ in your left navigation bar.
• Click the blue ‘Edit’ button and then ‘Pin to Top’ to pin a review to the top of your profile.

This will now be the top review showcased on your guide profile.   

Responding to Reviews 

Whether a customer left a good or bad review after their trip, your response can help determine if they will become loyal repeat customers. Responding to reviews also builds up your SEO!

To respond to a customer review, click ‘Reply' under any review. You'll have the chance to preview your response before you hit send, and responses will automatically be sent to the customer and posted to your website and Guidesly page.

Reviews Summary

Guidesly provides an overall summary of all reviews with details about the overall average and how many customers recommend you. This is a helpful visual reference for customers to get quick insight into your fishing charter service. Always ask customers to leave a review so you can build up confidence for new customers. Check out an example below:

-Customer Review Recent Updates- 

October 2021 

• Pick your favorite reviews and pin them at the top of your guide profile- choose which reviews stand out to you! 

June 2022

• Easily view all reviews you have received on your public profile.

October 2022

• Respond to customer reviews.

December 2022

• Summarize all reviews on your public profile and in the search listing

March 2023

• Add reviews summary and score to Google search results to increase click-through